Shipping, Returns & Guarantee
All herbs and teas are prepared fresh for each order and will be sent out at the soonest availability. We charge a flat rate of $3.99 for ground shipping, $24.99 for express shipping, and $34.99 for overnight (excluding Friday shipments/overnight Saturday deliveries). The cut off time for expedited shipping is 1:00 PM (PST). U.S. orders usually arrive within 2-3 business days with express shipping and 3-5 business days with ground shipping. Canadian orders are charged a flat rate of $14.99 USD per order, and take 10-15 days on average to arrive. All other orders outside the United States will be charged a flat rate of $24.99 for shipping, and usually take 10-20 business days.
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
Standard Return Policy
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, the item can be returned for money back. Please keep in mind that if you decide to return our product for your money back, you are required to pay for all shipping costs.
All returned products must be in original condition and packaging, or additional charges may be applied. If you have any questions about whether a product can be returned, please call us.
Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.
To Return a Product
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding shipping and handling.
Please complete the following:
Please email service at [email protected] and include your original order number, what product(s) you are returning, and your name. You may also call us at (800) 967-9515.
Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please note: Unless the return is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges. We will issue a full refund for the original purchase.